Refund Policy

**1. **Eligibility for Refunds**
To be eligible for a refund, the item must be returned within [insert period, e.g., 30 days] of receipt. It must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

**2. **Non-Refundable Items**
Certain items are non-refundable, including [list any specific items, e.g., custom orders, perishable goods]. Please check the product description for details.

**3. **How to Request a Refund**
To request a refund, contact us via email at mastore.shop000@gmail.com. Provide your order number, the reason for the return, and any supporting documentation.

**4. **Return Shipping**
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount, e.g., $50].

**5. **Refund Process**
Once we receive and inspect the returned item, we will process your refund. You’ll be notified via email, and the refund will be credited to your original payment method within [insert period, e.g., 7-10 business days].

**6. **Exchanges**
If you prefer an exchange instead of a refund, please contact us to arrange it. Exchanges are subject to item availability.

**7. **Damaged or Incorrect Items**
If you receive a damaged or incorrect item, please contact us immediately at mastore.shop000@gmail.com. We’ll arrange for a replacement or refund as necessary.

**8. **Contact Us**
For any questions or further assistance, email us at mastore.shop000@gmail.com.